Terms of Service EcoHub
ecohub-2016a (1)

Conditions of Use
By using http://www.EcoHub.co.za for any purpose whatsoever, you acknowledge having read and accepted the Disclaimers, Terms and Conditions

EcoHub will supply goods in terms of Consumer Protection Act 34 of 2005.

Delivery policy
Subject to availability and/or receipt of payment or subject to conditions of agreed payment terms, requests will be processed within 2 days and dispatch confirmed by way of email.

Orders - Change of an Order
Orders can be changed subject to the following conditions:

In the event of cancellation of the order prior to the unpacking of the product the customer will be responsible for the delivery and return costs

Payment of Goods
All goods remain the property of EcoHub until paid for.

Cost of Delivery
When ordering, the delivery options are shown on the website during checkout. These charges are subject to the following conditions.

All orders over R2500 will be delivered by courier, free of charge. Orders below R2500 are sent with SAPO.  

-Delivery from South Africa to Botswana, Lesotho, Namibia and Swaziland
Postal items are insured up to a maximum value offered by SAPO and are subject to SAPO's terms and conditions.

-Delivery from South Africa to all other International Countries

Warranties, Return and Refunds policy are in terms of The Consumer Protection Act 34 of 2005

-Returns Procedure
A Return Authorisation form must be completed before goods can be returned, irrespective of the reason for the return. Should it be necessary for the goods to be returned, EcoHub will supply a Returns Authorisation No. Any goods that are returned without a Returns Authorisation No. and do not qualify for return/refund status will be held pending payment of delivery for the return of the goods to the customer. On receipt of a Return Authorisation No. the goods may be returned. In the case of warranty or refunds a copy of the invoice/sales receipt MUST accompany the goods. Books, CDs and DVDs may not be returned.

General Returns Information
If the product is found to be damaged or defective due to no fault of the customer, the item will be repaired, or replaced if it cannot be repaired. Any damaged or defective products should be reported by the customer within 48 hours of receipt of the goods.

Warranty and Repair Returns Delivery and Charges

Customer privacy policy
EcoHub shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.policy.org.za/attachment.php?aa_id=3569 Your information to register on EcoHub.co.za is considered to be private and is kept on a secure server. Your information is used by EcoHub for the purpose of processing your orders, and to notify you of products or special offers that may be of interest to you. Customer information will never be sold to a third party.

Payment options accepted

Payment may be made via Visa, MasterCard, credit cards or by EFT or direct deposit into the EcoHub bank. 

Credit card acquiring and security
Credit card transactions will be acquired for EcoHub via a bank approved payment gateway that use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.

EcoHub takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.


Support : This email address is being protected from spambots. You need JavaScript enabled to view it.
Support: 0214331630


-General Disclaimer
No images or information or products contained in EcoHub.co.za is intended to be or should be taken as a treatment or medical diagnosis. The information, images and products are for general knowledge and use and are not a substitute for professional medical advice. Always seek the advice of your medical practitioner, homeopath or alternative qualified health provider when starting any dietary or nutritionally related program. The use of any of the equipment sold on EcoHub.co.za is not a reason to discontinue prescribed medication or medical treatment. Copyright Unless otherwise stated, all the material appearing on EcoHub.co.za, including: the site design; text; logos; graphics; icons and images, and any other material and the arrangement thereof is subject to the applicable copyright laws. Copyright © 2012 EcoHub. Obligations on Registering on EcoHub.co.za You are responsible for keeping your access password to EcoHub.co.za confidential and agree to immediately notify us of any unauthorised use of your password or access to EcoHub.co.za using your details. Our Rights EcoHub may, for marketing and statistical purposes, monitor the users of EcoHub.co.za through the shopping cart software. EcoHub maintains the right to suspend or terminate access, to all or some of EcoHub.co.za, from certain IP addresses. This may be done at our sole discretion and without notice. EcoHub.co.za reserves the right to cancel any customer or member registration to the site. This may be done at our sole discretion and without notice.