Last updated: 9 January 2026
Welcome to EcoHub. We supply premium, specialist healthy lifestyle equipment and niche sustainability products. These Terms & Conditions (“Terms”) govern your use of our website and any purchases made through it.
By accessing our website and/or placing an order, you agree to these Terms. If you do not agree, please do not use the website.
1) About EcoHub
References to “EcoHub”, “we”, “us” or “our” refer to the supplier operating this website. Our contact details are available on our Contact page.
EcoHub trades in South Africa and supplies goods in accordance with applicable South African law, including the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECT Act). :contentReference[oaicite:0]{index=0}
2) Website use
- You agree to use this website lawfully and in good faith.
- You may not interfere with, damage, or attempt unauthorised access to any part of the website, accounts, or systems.
- We may restrict, suspend, or cancel access where we reasonably suspect fraud, abuse, or unlawful activity.
3) Product information, images & availability
We aim to keep product information, specifications, pricing, images, and stock status accurate and up to date. However, errors may occur. Product images are for illustration and may differ slightly due to packaging updates or model revisions.
All orders are subject to availability and acceptance by EcoHub.
4) Pricing & obvious errors
If a product is advertised at an incorrect price due to an error, EcoHub reserves the right to cancel or refuse the order (even if payment has been made). If we cancel an order for this reason, we will refund the amount paid for the affected item/order.
5) Orders & acceptance
- Placing an order constitutes an offer to purchase.
- An order is only accepted once EcoHub confirms acceptance and/or dispatches the goods (or otherwise confirms fulfilment in writing).
- For high-value orders, we may request additional verification to protect customers and reduce fraud.
6) Payment
Payment methods are those displayed at checkout (for example, card payments via our payment gateway and/or EFT where offered).
EFT / bank deposit (where offered)
- Orders paid by EFT are processed once payment is received/cleared in our bank account.
- Stock is not reserved until payment is received.
- If payment is not received within the required timeframe for that order, EcoHub may cancel the order.
All goods remain the property of EcoHub until paid for in full.
7) Delivery
Delivery options, estimated lead times, and charges are shown at checkout. Delivery times are estimates and can be affected by courier delays, supplier lead times, peak periods, or remote-area access.
- Address accuracy: You are responsible for providing a correct delivery address and contact details.
- Remote areas: Some remote locations may attract additional courier charges. If this applies, we will contact you before dispatch to confirm the additional cost.
- Proof of delivery: Delivery is deemed complete when the courier records delivery (e.g. scan, signature, POD).
8) Inspection on delivery, incorrect items & transit damage
Please inspect your delivery as soon as it arrives. If an item is missing, incorrect, or appears damaged in transit, notify us within 48 hours with clear photos (outer carton, labels, and product).
Where we confirm an error on our side or verified courier damage, we will resolve it as quickly as reasonably possible.
9) Returns & refunds
Our Returns & Refunds Policy forms part of these Terms and is available here:
Returns & Refunds Policy.
Key points (please read the full policy for details):
- 30-day returns (new & unused): Returns are accepted within 30 days of delivery where the product is new/unused, complete, and returned in a condition suitable for resale as new (including packaging).
- Free returns: For qualifying returns under our policy, EcoHub will arrange return shipping at no cost to you.
10) Statutory cooling-off rights (ECT Act)
For qualifying electronic transactions, the ECT Act provides a cooling-off right within 7 days after receiving goods, subject to the Act’s requirements and exclusions. The only charge that may be levied is the direct cost of returning the goods. :contentReference[oaicite:1]{index=1}
Where EcoHub offers a more generous arrangement (such as our 30-day new/unused returns policy), that policy applies in addition to your statutory rights.
11) Warranties & warranty administration
Nothing in these Terms removes or limits any non-excludable rights you may have under the CPA, including the implied warranty of quality and remedies for defective goods in applicable circumstances. :contentReference[oaicite:2]{index=2}
Warranty administration (most brands)
Many products sold by EcoHub are supported in South Africa by an authorised manufacturer, distributor, or service agent who administers warranty assessments, repairs, and parts supply.
EcoHub will assist by facilitating communication and coordinating the process where needed.
Where the CPA applies, EcoHub remains available to support resolution in line with applicable law and to help ensure the matter is handled fairly.
Sana warranty support (South Africa)
EcoHub is the authorised importer and distributor of Sana products in South Africa. Sana warranty support is handled directly by our team, which enables a more streamlined process for verification, troubleshooting guidance, and coordinating parts/service where required (in accordance with Sana warranty terms and applicable law).
12) Installation, compliance & certification (electrical / solar)
Products that are hard-wired, connected to a distribution board (DB), integrated into a fixed electrical installation, or form part of a solar PV/inverter system must be installed, configured, and commissioned by a suitably qualified professional in accordance with applicable standards and regulations.
Where an Electrical Certificate of Compliance (CoC) is required, it must be issued by a suitably registered person (for example an Installation Electrician or Master Installation Electrician). EcoHub may request a copy of the CoC and installer details when assessing warranty or fault claims related to installation, wiring, commissioning, or system integration. :contentReference[oaicite:3]{index=3}
Damage, failure, or unsafe operation arising from incorrect installation, misuse, unauthorised modification, or non-compliant electrical work is not covered by manufacturer/distributor warranties. This does not limit any statutory rights under the CPA.
13) Air conditioner installation
Air conditioners must be installed and commissioned by a suitably qualified professional. Where refrigerant handling and certification is required, EcoHub may request proof of professional installation/commissioning (such as installer details and supporting documentation) when assessing warranty claims. :contentReference[oaicite:4]{index=4}
Incorrect installation, refrigerant loss due to improper workmanship, or damage caused by non-professional installation is not covered by manufacturer/distributor warranties. This does not limit any statutory rights under the CPA.
14) Wellness products, ozone and light-based products: important notice
EcoHub’s wellness-range products (including ozone-related and light-based products) are offered for general wellness and lifestyle support.
Information on our website (including product descriptions, educational content, blog posts, and customer reviews) is provided for general information only.
It is not medical advice and should not be relied on as a substitute for advice from a qualified medical professional.
EcoHub does not make medical claims that a product will diagnose, treat, cure, prevent, or mitigate any disease or medical condition, unless such claims are lawfully authorised and supported.
Always consult your GP or an appropriately qualified healthcare practitioner before using wellness products if you are pregnant, have a medical condition, are taking medication, or have any concerns.
Do not discontinue prescribed medication or medical treatment on the basis of information found on this website.
Customer reviews and testimonials reflect individual experiences and do not guarantee the same outcomes for others.
15) Repairs, servicing & hygiene condition
If a product is returned for inspection, service, or repair, it must be reasonably clean and hygienic. We reserve the right to charge a reasonable cleaning/sanitising fee where an item is returned in an unsanitary condition (especially for food-contact equipment), or to refuse handling where it presents a health risk.
16) Customer accounts & user content
- You are responsible for maintaining the confidentiality of your account credentials.
- Any reviews or content you submit must be lawful, respectful, and not infringe third-party rights.
- We may moderate or remove content that is abusive, misleading, unlawful, or irrelevant.
17) Intellectual property
All website content, designs, text, images, logos, and other materials are protected by intellectual property laws. You may not reproduce, distribute, or use our content commercially without prior written permission.
18) Third-party links
This website may include links to third-party websites. EcoHub is not responsible for the content, policies, or practices of third-party sites.
19) Limitation of liability
To the maximum extent permitted by law, EcoHub is not liable for indirect, incidental, special, or consequential damages arising from your use of the website or products.
Nothing in these Terms limits liability where it cannot be limited under applicable law.
20) Privacy
EcoHub takes reasonable steps to protect personal information and processes personal information in accordance with applicable South African privacy laws (including POPIA).
For details, please refer to our Privacy Policy (or the privacy notice displayed on this website).
21) Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date.
22) Governing law & jurisdiction
These Terms are governed by the laws of South Africa. Subject to any mandatory consumer protections, disputes will be handled in the appropriate courts of South Africa.