Conditions of Use
By using EcoHub.co.za for any purpose whatsoever, you acknowledge having read and accepted the Disclaimers, Terms and Conditions
EcoHub is a business in the Health and sustainability industry that markets Healthy Lifestyle Equipment and aligned products.
EcoHub will supply goods in terms of Consumer Protection Act 34 of 2005.
Subject to availability and/or receipt of payment or subject to conditions of agreed payment terms, requests will be processed within 7 days and dispatch confirmed by way of email.
Orders - Change of an order
Orders can be changed subject to the following conditions:
- Before the order has been dispatched
The product selection can be changed or the order can be cancelled.
- In the event of cancellation, any bank charges incurred will be deducted from the refund of the transaction amount.
- Once the order has been dispatched
In the event of an exchange of goods, the customer will be responsible for the return and re-delivery costs.
In the event of cancellation of the order prior to the unpacking of the product the customer will be responsible for the delivery and return costs
Payment of Goods
All goods remain the property of EcoHub until paid for.
Cost of Delivery
When ordering, the delivery options and charges are shown on the website during checkout. These charges are subject to the following conditions.
Delivery in South Africa.
All delivery charges are for main cities and towns. EcoHub has the right to charge an additional fee for delivery to remote areas after receipt of the order even if the order has been paid for.
-Cross Border Delivery.
There is a 'documentation' charge for courier delivery to bordering countries including: Botswana, Lesotho, Namibia and Swaziland is included in the quotation for delivery.
Air and Surface mail postage delivery service is available through SAPO (South African Post Office). The facility for insurance is available to selected countries only.
-International Delivery by Courier
All countries (excluding Botswana, Lesotho, Namibia and Swaziland) that require delivery of their order by courier should arrange for collection of goods by their own appointed courier.
-Goods delivered to Countries outside South Africa are deemed to have been delivered by EcoHub when there exists:
- 1. A waybill, addressed to the consignee, signed by the collecting courier company
- 2. A receipt from SAPO (South African Post Office)
- 3. A signed delivery note.
- 4. A signed delivery note or waybill for collections arranged by the customer.
No claims can be made on EcoHub after goods have been deemed to have been delivered.
-Goods imported into foreign Countries
Goods ordered off this Online Store that are delivered to Countries outside South Africa may be subject to import duties and taxes. The price paid for the goods does not include these duties and taxes.
-Tracking undelivered goods
EcoHub will make every effort to retrieve goods and/or make valid claims on SAPO or EcoHub' insurers for the benefit of the customer should dispatched goods go missing. This, however, does not itimate in any way that EcoHub accepts liability for the loss of goods after they have been dispatched for delivery to the customer.
-Delivery from South Africa to Botswana, Lesotho, Namibia and Swaziland
Postal items are insured up to a maximum value offered by SAPO and are subject to SAPO's terms and conditions.
-Delivery from South Africa to all other International Countries
- 1. The onus is on the customer to confirm whether postal insurance is available to the country of delivery before the goods are dispatched.
- 2. Make arrangements for their own insurance.
-Insurance for customers goods on EcoHub premises, for repair Should goods be lost or damaged by theft fire or by any other reason, EcoHub will pay the customer a sum representative of either: a. The value paid out by EcoHub insurers OR b. A percentage of the purchase price as a value calculated as the relationship between the age of the the item to it's life expectancy.
Warranties, Return and Refunds policy are in terms of The Consumer Protection Act 34 of 2005
A Return Authorisation form must be completed before goods can be returned, irrespective of the reason for the return. Should it be necessary for the goods to be returned, EcoHub will supply a Returns Authorisation No. Any goods that are returned without a Returns Authorisation No. and do not qualify for return/refund status will be held pending payment of delivery for the return of the goods to the customer. On receipt of a Return Authorisation No. the goods may be returned. In the case of warranty or refunds a copy of the invoice/sales receipt MUST accompany the goods. Books, CDs and DVDs may not be returned.
General Returns Information
If the product is found to be damaged or defective due to no fault of the customer, the item will be repaired, or replaced if it cannot be repaired. Any damaged or defective products should be reported by the customer within 48 hours of receipt of the goods. EcoHub reservces the right to charge a restocking and handling fee on the return on commercial equipment, up to a maximum of 20% of the purchase price. Sales items are not eligible for return.
Warranty and Repair Returns Delivery and Charges
- 1. The customer and EcoHub pay for the goods to be returned to an address designated by EcoHub on the following basis:
- a. When the product is 3 (three) months old from the date of purchase, EcoHub will pay for the delivery costs.
- b. When the product is 6 (six) months to 1(one) year old from the date of purchase, EcoHub and the customer will share delivery costs equally.
- c. After 1 (one) year from the date of purchase, the customer will pay full delivery costs.
- 2. Goods are deemed to have been returned to EcoHub, to an address designated by EcoHub, on POD (Proof of Delivery) by a signed delivery note/waybill or other document proving delivery.
- 3. EcoHub will charge the customer for sanitising equipment that is returned for repair in an unsanitary condition (whether or not the product is under warranty).
EcoHub shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.policy.org.za/attachment.php?aa_id=3569 Your information to register on EcoHub.co.za is considered to be private and is kept on a secure server. Your information is used by EcoHub for the purpose of processing your orders, and to notify you of products or special offers that may be of interest to you. Customer information will never be sold to a third party.
Payment options accepted
- Orders from South Africa
Payment may be made via Visa, MasterCard, credit cards or by EFT or direct deposit into the EcoHub bank, or Post Office account, the details of which are provided at the Store checkout. We do not add a surcharge on credit card payments. Wholesale orders may not be made by credit card.
- Orders from all other Countries
Payment may be made via Visa, MasterCard, credit cards or by EFT into the EcoHub bank account, the details of which are provided at the Store checkout. We do not add a surcharge on credit card payments. All bank charges for EFT to be for the account of the customer.
Credit card acquiring and security
Credit card transactions will be acquired for EcoHub via a bank approved payment gateway that use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.
EcoHub takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile
This website is governed by the laws of South Africa and EcoHub chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature as 18 Main Road, Botriver, Western Cape, South Africa. You agree that any claim relating to EcoHub.co.za and our service can only be dealt with in a court in Cape Town, Western Cape, South Africa.
Support: 011 083 5558 / 021 813 9097
No images or information or products contained in EcoHub.co.za is intended to be or should be taken as a treatment or medical diagnosis. The information, images and products are for general knowledge and use and are not a substitute for professional medical advice. Always seek the advice of your medical practitioner, homeopath or alternative qualified health provider when starting any dietary or nutritionally related program. The use of any of the equipment sold on EcoHub.co.za is not a reason to discontinue prescribed medication or medical treatment. Copyright Unless otherwise stated, all the material appearing on EcoHub.co.za, including: the site design; text; logos; graphics; icons and images, and any other material and the arrangement thereof is subject to the applicable copyright laws. Copyright © 2012 EcoHub. Obligations on Registering on EcoHub.co.za You are responsible for keeping your access password to EcoHub.co.za confidential and agree to immediately notify us of any unauthorised use of your password or access to EcoHub.co.za using your details. Our Rights EcoHub may, for marketing and statistical purposes, monitor the users of EcoHub.co.za through the shopping cart software. EcoHub maintains the right to suspend or terminate access, to all or some of EcoHub.co.za, from certain IP addresses. This may be done at our sole discretion and without notice. EcoHub.co.za reserves the right to cancel any customer or member registration to the site. This may be done at our sole discretion and without notice.