Privacy Policy
Last updated: 9 January 2026
EcoHub respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have.
1) Who we are
EcoHub (“EcoHub”, “we”, “us”) is the responsible party for personal information processed through this website.
For our contact details, please see our Contact page.
2) What personal information we collect
Depending on how you interact with us, we may collect:
- Identity & contact details: name, email address, phone number.
- Order & transaction details: products purchased, order number, amounts, delivery method, invoice details.
- Delivery details: delivery address and recipient details.
- Account details: username, password (stored in encrypted/hashed form), order history (if you create an account).
- Support communications: emails, messages, call notes, and any information you share when requesting support or a warranty assessment.
- Website usage data: pages viewed, approximate location (city/region), device/browser information, referral source, and interactions with our site, collected via cookies and similar technologies.
Payment information: Card payments are processed by our payment gateway(s). EcoHub does not store your full card details on our website.
3) How we use your personal information
We use personal information to:
- Process orders, take payment, and deliver products.
- Provide customer support, including handling return requests and warranty/support enquiries.
- Coordinate delivery and logistics with couriers.
- Facilitate warranty assessments/repairs with authorised manufacturers, distributors, or service agents where applicable.
- Prevent fraud, confirm orders (especially high-value orders), and protect our business and customers.
- Improve our website, product offering, and customer experience.
- Send service messages (order confirmations, delivery updates, and important notices).
- Send marketing communications where you have opted in, or where lawful and you have not opted out (you can unsubscribe at any time).
4) Lawful basis for processing
We process personal information only where we have a lawful basis to do so, including:
- To perform a contract (for example, to fulfil your order and deliver goods).
- To comply with legal obligations (for example, recordkeeping and tax requirements).
- Legitimate interests (for example, preventing fraud, securing our systems, improving our services), balanced against your privacy rights.
- Consent (for example, certain marketing communications and cookie preferences, where applicable).
5) Who we share your personal information with
We share personal information only as needed to provide our services, including with:
- Payment providers (to process payments).
- Couriers and logistics partners (to deliver your order).
- IT and website service providers (hosting, security, backups, email delivery).
- Analytics and advertising partners (to measure site performance and the effectiveness of marketing, where enabled).
- Authorised manufacturers, distributors, or service agents (for warranty administration, parts, repairs, and technical support where applicable).
Sana products: EcoHub is the authorised importer/distributor of Sana products in South Africa and handles Sana warranty support directly. Where necessary, we may process information to validate warranty status and provide support.
We do not sell your personal information.
6) Cross-border processing
Some service providers (such as website hosting, email delivery, analytics, and support tools) may process data outside South Africa.
Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.
7) Security safeguards
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
This includes securing checkout and account areas, restricting access to personal information, and using reputable service providers.
8) Cookies, analytics & advertising
We use cookies and similar technologies to make our website work properly, improve performance, and (where enabled) to measure marketing effectiveness.
You can control cookies through your browser settings and (where available) our cookie preference tools.
Google Analytics
We may use Google Analytics to help us understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect information such as device/browser details, approximate location, and on-site interactions.
You can learn more about how Google uses information from sites or apps that use Google services here:
How Google uses information from sites or apps that use our services.
You can also opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on (where available):
Google Analytics opt-out.
9) Marketing preferences
If you subscribe to our newsletter or marketing updates, you can unsubscribe at any time using the link in our emails, or by contacting us.
If you opt out, we may still send essential service communications (such as order and delivery updates).
10) Data retention
We keep personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, providing support, meeting legal obligations, resolving disputes, and enforcing agreements.
11) Your rights under POPIA
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct or update your personal information where it is inaccurate, incomplete, or outdated.
- Object to certain processing or withdraw consent where processing is based on consent.
- Request deletion of personal information where appropriate and lawful.
To make a request, please contact us using the details below. For security, we may ask for proof of identity before processing your request.
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator (South Africa).
12) Children
Our website and products are not directed to children. We do not knowingly collect personal information from children without appropriate consent.
13) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated “Last updated” date.
14) Contact us
If you have questions or requests regarding privacy, please contact:
Email: [[email protected]]
Support: [[email protected]]