Contact us
Ask EcoHub on WhatsApp for quick answers, or send us a message and we will reply by email.
Common queries answered
Frequently asked questions
Gauteng: one working day for stock we hold in Johannesburg (Revov, Kuvings and Huawei Power-M). Larger items sent from the Cape take about three working days.
Cape Town and surrounds: usually the next working day, dispatched from our Western Cape warehouse.
Regional areas: allow three to five working days.
Courier delivery is free on orders over R1 000, up to 40 kg. Orders under R1 000 carry a R150 delivery fee. Heavier orders, such as home batteries, carry a weight-based delivery charge from R495, shown at checkout before you pay.
Unused items in their original packaging can be returned within 30 days of delivery, and we arrange the courier collection. Please contact us before sending anything back. Installed items, such as batteries and hard-wired units, cannot be returned unless they are faulty. The full policy is on our Customer Help page.
Cards and wallets: Visa, Mastercard, Apple Pay and Samsung Pay via PayFast.
Bank transfer (EFT): choose EFT at checkout and our bank details come with your order, then pay from your own banking app. Use “Pay & Clear” for immediate dispatch; otherwise we dispatch once the funds reflect.
Pay over time: Mobicred and MoreTyme.
Business orders: choose “Pro Forma Invoice” at checkout and we email the pro forma for your accounts department. For a formal quote, use “Add to Quote” on the product page.
When your order is dispatched we email you a tracking link. You can also see your order status under My Account.
Yes. Choose “Local Pickup” at checkout and the collection point for the items in your cart is shown there. We send a release note with directions once your payment has cleared.
No. All orders are paid and cleared online before collection. The collection points do not take cash or card payments.
Still need help?
Get in touch with us
Ask EcoHub on WhatsApp: 079 885 8806. The quickest way to get product advice, stock and delivery answers, or help with an order.
Prefer to write? Send us a message using the form below and we will reply by email.
Visits by appointment: we are based in the Overberg, about an hour from Cape Town, and most of our range is held in stock here. If you would like to see a Sana juicer or grain mill demonstrated before you buy, WhatsApp us to arrange a time.
Need a formal quote? Use “Add to Quote” on any product page and we will email you the quote as a PDF.