Customer Help
Delivery, payment, collections, warranty and returns. Anything else? Anything else? Ask EcoHub on WhatsApp: 079 885 8806, or email [email protected].
Before and after you order
Orders and delivery
Gauteng (Johannesburg & Pretoria): We know you need your items fast. We hold local stock of key brands like Revov batteries, Kuvings juicers & Huawei Power-M, which allows for 1 working day delivery.
Smaller items sent from our main warehouse are upgraded to Overnight Express.
Larger items shipping from the Cape typically take 3 working days.
Cape Town & Surrounds: You can expect very quick delivery (typically next working day) on most items as we dispatch directly from our Western Cape Main Warehouse (just 90km outside the city).
Regional Areas: Please allow 3–5 working days.
Courier delivery is free on orders over R1 000, up to 40 kg. Orders under R1 000 carry a R150 delivery fee. Heavier orders, such as home batteries, carry a weight-based delivery charge from R495, shown at checkout before you pay.
No, not at all. We offer a full Guest Checkout option. You can simply enter your delivery details and pay without creating a password or logging in.
Optional: You will see a checkbox at checkout to “Create an account” if you want to save your details for future warranties or tracking, but this is 100% optional.
We understand that buying online can sometimes feel new. To ensure your personal details are 100% accurate and your payment is completely secure, all orders must be placed directly through our website. We cannot process orders manually via email or phone.
Don’t worry—it is designed to be very simple!
Click “Add to Cart” on the item you want.
Click “Checkout”.
Enter your delivery address and choose your payment method.
It takes just a few minutes and ensures your order is processed immediately without errors.
Business orders: choose “Pro Forma Invoice” as the payment method at checkout and we email the pro forma for your accounts department. For a formal quote, use “Add to Quote” on the product page. Questions along the way? Ask EcoHub on WhatsApp: 079 885 8806.
As soon as your parcel leaves our warehouse, our system automatically sends a shipping confirmation email with your tracking link. Please check your inbox (and spam folder)—it is the fastest way to see where your parcel is.
No, we do not offer traditional layby. However, we offer several “Buy Now, Pay Later” options at checkout via PayFast:
MoreTyme (3 interest-free instalments)
Mobicred & RCS Store Cards
PayJustNow: Available on eligible orders under R10,000. (For Sana Juicers via PayJustNow, please visit SanaStore.co.za).
Yes. EcoHub is a VAT-registered company. All prices listed on our website include 15% VAT. You will receive a full tax invoice with your order confirmation, which can be used for insurance or business tax claims.
Yes, we regularly supply customers in neighbouring African countries.
Namibia: Our preferred logistics partner is Namcon.
Zimbabwe & Zambia: We deliver to your nominated transporter in South Africa free of charge.
Lesotho & Eswatini (Swaziland): We deliver to the nearest The Courier Guy kiosk on the South African border for you to collect.
Yes, almost always. Most orders are dispatched as a single shipment via one courier with one waybill number.
However, on the rare occasion that your order is split between warehouses (e.g., one item from JHB and another from Cape Town), you will receive separate tracking links for each delivery.
Yes, in most cases. If a popular item is temporarily out of stock, we often allow backorders so you can reserve the next arriving unit.
How to check: If the product page says “Available on Backorder,” you can place your order immediately to secure your stock.
We offer secure payment options to suit your preference:
Credit & Debit Cards: We accept Visa and Mastercard. You can also use Apple Pay, Samsung Pay, or Google Pay for a secure, one-touch checkout.
Bank Transfer (EFT): Prefer to pay via your own banking app? Select this option to receive our banking details.
Urgent Orders: If you select the “Pay & Clear” (Immediate Payment) option in your banking app, we can dispatch your order immediately.
Standard: Regular EFTs are dispatched once funds clear in our account (typically 1–2 working days).
Pay Over Time: We accept Mobicred (credit facility) and MoreTyme (interest-free instalments).
Instant EFT (Automated): We also support automated Instant EFT via PayFast for immediate clearance.
Collecting in person
Collections
Yes, but the process depends on what you are buying & where you are located.Â
1. Heavy Goods (Solar Batteries & Inverters):
Since heavy orders attract a courier fee, many clients choose to collect from our partner warehouses to save on shipping.
Where: We have collection hubs in Johannesburg, Cape Town, and Durban.
How: Simply select “Local Pickup” at checkout. Our system will display the exact address for the items in your cart.
2. Lifestyle Products (Juicers, Blenders, etc.):
Courier delivery is free on orders over R1 000 (up to 40 kg), so there is usually no saving in collecting. Most clients prefer our secure door-to-door service.
Can I still collect? Yes, if you are travelling the N2 route past our Western Cape Main Warehouse. We are situated directly on the N2 (approx. 90km from Cape Town, at the Hermanus turn-off).
How: If the “Local Pickup” option does not appear at checkout (because shipping is free), please email us immediately after placing your order so we can hold the dispatch for you.
No. Payment must be settled online before collection. Because many of our collection points are third-party logistics hubs or supplier warehouses, they do not have the facilities to process payments on our behalf. They are strictly for dispatch.
Worried about paying upfront? We completely understand that paying before you see the product can be nerve-wracking.
Check our Reputation: EcoHub is an established premium retailer. We encourage you to read the 1,100+ reviews, averaging 4.9, on our Reviews Page or view our profile on HelloPeter for peace of mind.
Secure Payment: If you prefer not to use a card online, simply select “Direct Bank Transfer” at checkout to pay safely via your own banking app.
How it works: Once your payment clears, we strictly authorise the release of your stock. We then email you a release note, which is the “key” that allows the warehouse team to hand your order over to you immediately.
Not a walk-in showroom, but you can see products by appointment. We are based in the Overberg in the Western Cape, about an hour from Cape Town, and most of our range is held in stock here. From here we deliver to every corner of South Africa, including the smaller towns that traditional shops cannot reach.
Seeing a product before you buy: we are happy to demonstrate the Sana juicers and grain mills by appointment. WhatsApp us on 079 885 8806 to arrange a time.
Please note: our partner warehouses in JHB, KZN and Cape Town (Kuils River) are dispatch hubs for heavy goods and do not offer product demonstrations.
After you buy
Warranty and repairs
Yes, absolutely. Every single product we sell is backed by its official South African warranty. Because we deal only in legitimate, authorised stock, the specific warranty terms are determined by the local distributor for each brand (for example Kuvings, Huawei and Daikin).
Who handles the claim?
General brands: EcoHub logs and manages the claim. Where the brand’s service centre does the repair, we arrange it for you.
Sana juicers: as the official importer, we handle Sana warranty claims directly at our own service centre.
We only stock premium brands that are built to last. But if you do hit a snag, we are here to help.
The best way to let us know:
Please send us a short email describing the problem (photos or videos are very helpful).
Why email? It allows our technical team to see the issue immediately and book the correct technician for your specific brand. It is much faster and more accurate than a phone call.
For hard-wired products (like solar inverters, batteries, or air conditioners), the manufacturer warranty is valid only if the unit is installed by a qualified professional.
When processing a claim for these items, we may request your Certificate of Compliance (CoC) or the details of your accredited installer to verify the warranty.
Absolutely. One of the reasons we love these brands is their longevity. We carry a wide range of spare parts to keep your favourite appliances running for years.
Simply email [email protected] with the part you need, and we’ll do our best to source it for you.
30-day returns
Returns and exchanges
We offer a premium 30-day return policy. You may return an item within 30 days of delivery, provided it is new, unused, and in its original packaging (suitable for resale).
Free Returns: For eligible returns under this policy, we will arrange the courier collection at no cost to you.
Expert Advice: We do not offer a “buy to try” service. These are premium investments, and we want you to make the right choice the first time.
Tip: Please contact our team for expert advice before you buy. We will happily guide you to the perfect model for your specific needs to avoid the hassle of a return.
We apologise for the error! Please email us within 48 hours of delivery with your order number and a photo of the item you received.
We will resolve this immediately by arranging a collection of the wrong item and dispatching the correct one to you at no extra cost.
Please inspect your delivery as soon as it arrives. If you notice any damage:
Report it within 48 hours of delivery.
Email [email protected] with clear photos of the damage and the packaging.
We will verify the transit damage and arrange a replacement or solution for you quickly.
Please do not mail items back yourself. Since our stock is held in specialised warehouses, we need to book the courier for you to ensure it goes to the right destination.
First, contact us via email or phone to authorise the return.
Once confirmed, we will arrange the collection from your door (at no cost to you).
Note: Please do not return items without contacting us first, as they may be refused at the warehouse.
Once your return arrives back at our warehouse, please allow 5–10 business days for us to inspect the goods and process the refund.
We usually refund to your original payment method. If the item is not returned in brand-new condition (e.g. damaged packaging), a handling fee may apply.
Yes. Unless they are defective, we cannot accept returns for:
Items that have been used or show signs of food/liquid contact.
Consumables that have been opened (filters, seals, etc.).
Items that have been installed (like solar batteries or hard-wired units).
Yes, provided it hasn’t shipped yet. Please email or call us immediately.
If it hasn’t shipped: We will cancel and refund you in full.
If it has shipped: You will need to wait for the item to arrive and then follow the standard return process (ensure you do not open the box)
Please contact us immediately. We process orders very quickly to ensure fast delivery.
If it hasn’t shipped: We can update the label instantly.
If it has already left: We will try to reroute the courier, but this may cause a delay or a rerouting fee depending on the courier’s location.