Common queries answered
Frequently asked Questions
Gauteng: 1 working day for local stock (Revov, Kuvings, Huawei Power-M). Larger items from the Cape take ~3 working days.
Cape Town & Surrounds: Typically next working day dispatch from our Western Cape Main Warehouse.
Regional Areas: Please allow 3–5 working days.
We offer comprehensive support for all high-end products. For solar and aircon units, specific warranty terms apply. Please refer to our main Returns page for the full authorization process.
Bank Transfer (EFT): Pay via your own app. Use “Pay & Clear” for immediate dispatch; otherwise, we dispatch once funds reflect.
Cards & Wallets: Visa, Mastercard, Apple Pay, and Samsung Pay via PayFast.
Installments: Mobicred and MoreTyme.
Once your order is dispatched, you will receive a tracking link via email. You can also log into your account to view real-time updates.
Yes, collections are available from our Johannesburg and Cape Town warehouses.
How it works: Once you reach the checkout page, you will be able to select your preferred collection location (JHB or CPT).
Notification: Please select “Local Pickup” at checkout. You will receive a “Ready for Collection” notification with specific warehouse directions once your payment has cleared.
No. To ensure the security of our staff and high-value inventory, all orders must be paid for and cleared online prior to collection. Our warehouses do not keep cash on-site and cannot process manual card payments.
