Customer Care
Expert guidance, warranty protection, and logistical information.
Seamless Ordering & Logistics
Orders and Shipping
Gauteng (Johannesburg & Pretoria): We know you need your items fast. We hold local stock of key brands like Revov batteries, Kuvings juicers & Huawei Power-M, which allows for 1 working day delivery.
Smaller items sent from our main warehouse are upgraded to Overnight Express.
Larger items shipping from the Cape typically take 3 working days.
Cape Town & Surrounds: You can expect very quick delivery (typically next working day) on most items as we dispatch directly from our Western Cape Main Warehouse (just 90km outside the city).
Regional Areas: Please allow 3–5 working days.
No, not at all. We offer a full Guest Checkout option. You can simply enter your delivery details and pay without creating a password or logging in.
Optional: You will see a checkbox at checkout to “Create an account” if you want to save your details for future warranties or tracking, but this is 100% optional.
We understand that buying online can sometimes feel new. To ensure your personal details are 100% accurate and your payment is completely secure, all orders must be placed directly through our website. We cannot process orders manually via email or phone.
Don’t worry—it is designed to be very simple!
Click “Add to Cart” on the item you want.
Click “Checkout”.
Enter your delivery address and choose your payment method.
It takes just a few minutes and ensures your order is processed immediately without errors.
As soon as your parcel leaves our warehouse, our system automatically sends a shipping confirmation email with your tracking link. Please check your inbox (and spam folder)—it is the fastest way to see where your parcel is.
No, we do not offer traditional layby. However, we offer several “Buy Now, Pay Later” options at checkout via PayFast:
MoreTyme (3 interest-free installments)
Mobicred & RCS Store Cards
PayJustNow: Available on eligible orders under R10,000. (For Sana Juicers via PayJustNow, please visit SanaStore.co.za).
Yes. EcoHub is a VAT-registered company. All prices listed on our website include 15% VAT. You will receive a full tax invoice with your order confirmation, which can be used for insurance or business tax claims.
Yes, we regularly supply customers in neighbouring African countries.
Namibia: Our preferred logistics partner is Namcon.
Zimbabwe & Zambia: We deliver to your nominated transporter in South Africa free of charge.
Lesotho & Eswatini (Swaziland): We deliver to the nearest The Courier Guy kiosk on the South African border for you to collect.
Yes, almost always. Most orders are dispatched as a single shipment via one courier with one waybill number.
However, on the rare occasion that your order is split between warehouses (e.g., one item from JHB and another from Cape Town), you will receive separate tracking links for each delivery.
Yes, in most cases. If a popular item is temporarily out of stock, we often allow backorders so you can reserve the next arriving unit.
How to check: If the product page says “Available on Backorder,” you can place your order immediately to secure your stock.
We offer secure payment options to suit your preference:
Credit & Debit Cards: We accept Visa and Mastercard. You can also use Apple Pay, Samsung Pay, or Google Pay for a secure, one-touch checkout.
Bank Transfer (EFT): Prefer to pay via your own banking app? Select this option to receive our banking details.
Urgent Orders: If you select the “Pay & Clear” (Immediate Payment) option in your banking app, we can dispatch your order immediately.
Standard: Regular EFTs are dispatched once funds clear in our account (typically 1–2 working days).
Pay Over Time: We accept Mobicred (credit facility) and MoreTyme (interest-free installments).
Instant EFT (Automated): We also support automated Instant EFT via PayFast for immediate clearance.
Warehouse Collection Options
Collections
Yes, but the process depends on what you are buying & where you are located.
1. Heavy Goods (Solar Batteries & Inverters):
Since heavy orders attract a courier fee, many clients choose to collect from our partner warehouses to save on shipping.
Where: We have collection hubs in Johannesburg, Cape Town, and Durban.
How: Simply select “Local Pickup” at checkout. Our system will display the exact address for the items in your cart.
2. Lifestyle Products (Juicers, Blenders, etc.):
Courier delivery is FREE nationwide for these premium items, so there is no cost benefit to collecting. Most clients prefer our secure door-to-door service.
Can I still collect? Yes, if you are traveling the N2 route past our Western Cape Main Warehouse. We are situated directly on the N2 (approx. 90km from Cape Town, at the Hermanus turn-off).
How: If the “Local Pickup” option does not appear at checkout (because shipping is free), please email us immediately after placing your order so we can hold the dispatch for you.
No. Payment must be settled online before collection. Because many of our collection points are third-party logistics hubs or supplier warehouses, they do not have the facilities to process payments on our behalf. They are strictly for dispatch.
Worried about paying upfront? We completely understand that paying before you see the product can be nerve-wracking.
Check our Reputation: EcoHub is an established premium retailer. We encourage you to read the 1,000+ verified reviews on our Reviews Page or view our profile on HelloPeter for peace of mind.
Secure Payment: If you prefer not to use a card online, simply select “Direct Bank Transfer” at checkout to pay safely via your own banking app.
How it works: Once your payment clears, we strictly authorize the release of your stock. We then email you a Release Note, which is the “key” that allows the warehouse team to hand your order over to you immediately.
Yes, at our Head Office in the Western Cape. Our Main Distribution Centre is situated directly on the N2 Highway (approx. 90km from Cape Town, at the Hermanus turn-off).
From here, we service every corner of South Africa, delivering premium products to even the smallest towns that traditional shops cannot reach.
Visiting us: You are welcome to stop by! We are happy to demonstrate premium equipment, specifically the Sana Cold Press Juicer range.
Please note: Our partner warehouses in JHB, KZN, and Cape Town (Kuils River) are strictly dispatch hubs for heavy goods and do not offer product demonstrations.
Protecting Your Investment
Warranty & Repairs
Yes, absolutely. Every single product we sell is backed by its official South African warranty. Because we deal only in legitimate, authorized stock, the specific warranty terms are determined by the local distributor for each brand (e.g. Kuvings, Revov, Huawei).
Who handles the claim?
General Brands: The distributor’s authorized service center fulfills the claim to ensure factory standards.
Sana Juicers: As the exclusive importer, we align with the International Warranty and fulfill these claims directly at our own service center.
We only stock premium brands that are built to last. But if you do hit a snag, we are here to help.
The best way to let us know:
Please send us a short email describing the problem (photos or videos are very helpful).
Why email? It allows our technical team to see the issue immediately and book the correct technician for your specific brand. It is much faster and more accurate than a phone call.
For hard-wired products (like solar inverters, batteries, or air conditioners), the manufacturer warranty is valid only if the unit is installed by a qualified professional.
When processing a claim for these items, we may request your Certificate of Compliance (CoC) or the details of your accredited installer to verify the warranty.
Absolutely. One of the reasons we love these brands is their longevity. We carry a wide range of spare parts to keep your favorite appliances running for years.
Simply drop us an email with the part you need, and we’ll do our best to source it for you.
Satisfaction & Returns Policy
Returns and Exchanges
We offer a premium 30-day return policy. You may return an item within 30 days of delivery, provided it is new, unused, and in its original packaging (suitable for resale).
Free Returns: For eligible returns under this policy, we will arrange the courier collection at no cost to you.
Expert Advice: We do not offer a “buy to try” service. These are premium investments, and we want you to make the right choice the first time.
Tip: Please contact our team for expert advice before you buy. We will happily guide you to the perfect model for your specific needs to avoid the hassle of a return.
We apologize for the error! Please email us within 48 hours of delivery with your order number and a photo of the item you received.
We will resolve this immediately by arranging a collection of the wrong item and dispatching the correct one to you at no extra cost.
Please inspect your delivery as soon as it arrives. If you notice any damage:
Report it within 48 hours of delivery.
Email us clear photos of the damage and the packaging.
We will verify the transit damage and arrange a replacement or solution for you quickly.
Please do not mail items back yourself. Since our stock is held in specialized warehouses, we need to book the courier for you to ensure it goes to the right destination.
First, contact us via email or phone to authorize the return.
Once confirmed, we will arrange the collection from your door (usually at no cost to you).
Note: Please do not return items without contacting us first, as they may be refused at the warehouse.
Once your return arrives back at our warehouse, please allow 5–10 business days for us to inspect the goods and process the refund.
We usually refund to your original payment method. If the item is not returned in brand-new condition (e.g. damaged packaging), a handling fee may apply.
Yes. Unless they are defective, we cannot accept returns for:
Items that have been used or show signs of food/liquid contact.
Consumables that have been opened (filters, seals, etc.).
Items that have been installed (like solar batteries or hard-wired units).
Yes, provided it hasn’t shipped yet. Please email or call us immediately.
If it hasn’t shipped: We will cancel and refund you in full.
If it has shipped: You will need to wait for the item to arrive and then follow the standard return process (ensure you do not open the box)
Please contact us immediately. We process orders very quickly to ensure fast delivery.
If it hasn’t shipped: We can update the label instantly.
If it has already left: We will try to reroute the courier, but this may cause a delay or a rerouting fee depending on the courier’s location.